TERMS & CONDITIONS
1. Introduction
These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail. We hope all our customers are completely happy with their TIMELESS CRAFTS SARL products. Our aim is to provide every customers with the same excellent level of service for which we are known. If for any reason you are not entirely happy we will do our utmost to help resolve this.2. Binding
By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.3. Returns & Echanges
For full details please consult our returns page.4. Cancellations
If we have accepted an order from you and you then wish to cancel this order you must email us within 24 hours to notify us of this. Please quote your TIMELESS CRAFTS SARL order number. If you have already been sent an email confirming despatch it will not be possible to cancel your order. In this case, it will be necessary for you to return the goods to us at your own cost and risk. Price5. Price
All prices shown are inclusive of VAT, where applicable, at the current Moroccan rate.6. Secure Online Payment
We accept credit card, debit card, and Paypal payments online. Our web transactions are securely hosted by Paypal 1. The Customer chooses the payment method from those offered by TIMELESS CRAFT SARL : Visa – Mastercard – Paypal. 2. Payment is made in accordance with Terms of the Payment System available at www.paypal.com7. Complaints
The following terms and conditions do not affect your statutory consumer rights. If goods do not reach you in good condition or are faulty, carriage costs for the affected portion of delivery back to TIMELESS CRAFTS SARL is at our expense. You must contact us to arrange return delivery. Your complaint will be acknowledged within 2 working days and we will keep you well informed about progress. Bohemia Design Limited will only credit you for the items that have been damaged or are faulty upon safe receipt of the goods into our hands. Ruge and Lore will accept returns and give full refunds only in circumstances where the products have not been tampered with or opened. Refunds will be furnished within 30 days of the agreement to refund.8. Delivery
For full details, please see our Delivery page. TIMELESS CRAFTS SARL cannot be held responsible if any item you have ordered is impounded by or has extra duty charged on it by your local customs and excise department, therefore we recommend that you check with the Customs and Excise Department before ordering from us. To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to dispatch, but we cannot guarantee changes can be made once an order is processed. An order may incur additional charges if a change of delivery address is requested after the goods have been dispatched. Transportation is provided by DHL Express. It is the customer to verify the contents of the package at the time of delivery.9. CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. Rugs and Lore Crafts is not responsible for delays due to customs.10. VAT
All prices shown are inclusive of VAT in Moroccan.11. Website images and Video
We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen.12. Production Specification
All product information and technical specifications contained in Rugs and Lore are for guidance only, no responsibility can be taken for errors or omissions.13. Data Protection
TIMELESS CRAFTS SARL conforms to the Moroccan Data Protection Act. Any information you provide is treated in strict confidence and is stored in a secure location. Customer details will not be disclosed in any way to any persons outside of Bohemia Design Limited. If you do not wish to receive promotional material from us, please register that with us immediately by e-mail. View our Privacy Policy.14. Termination
TIMELESS CRAFTS SARL reserves the right to abort access of our Internet services if your behaviour is found to be discordant with these terms and conditions at any time.15. Electronic communication
By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.16. Intellectual property
We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website. No permission is given by TIMELESS CRAFTS SARL in respect of the reproduction or use for injurious or commercial purposes of any brand names, product names, designs, photographs and any other material shown on the Rugs and Lore website in which intellectual property rights subsist. ALL RIGHTS RESERVED.4.1 All the rights are reserved
Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).17. Newsletter
Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our website.18. Third-party property
Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us. We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however, caused, resulting from your disclosure to third parties of personal information.19. Responsible use
By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website. Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.20. Registration
You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password. After account termination, you will not attempt to register a new account without our permission. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.21. Idea submission
Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media22. Warranties and liability
Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:- this website or our products or services will meet your requirements;
- this website will be available on an uninterrupted, timely, secure, or error-free basis;
- the quality of any product or service purchased or obtained by you through this website will meet your expectations.